What personal information we collect
We collect the following personal information that you choose to provide us on our website:
- Email Address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Location information
- IP Address
- Website usage
We send emails to our users. The users can unsubscribe from our emails by clicking the unsubscribe link or by following the instructions from each email we send, or contacting us via email.
We may also collect personal information that you give us during your communication with us regarding our services, such as technical support threads. In addition to the above, we may need to use your personal information for audits and compliance with our legal obligations under applicable law.
We will never use your personal information for any other purposes.
Why we collect your personal Information
We use your data for a number of purposes:
- To operate and maintain our service
- To provide customer support
- To gather analytical data to improve our service
- To monitor the usage of our service
- To detect, prevent and address technical issues
- To furnish information to our third party fulfillment partners
- To secure and protect our website and partner interests
How we collect your personal data
The third party tools we use on our website will only insert cookies and other tracking technologies if consented by you. We track your consent once you click ‘Accept’ on our Privacy center. You can manage your permissions by clicking our Trust Badge below:
Service Providers we use to collect data
We employ third party companies and individuals (“Service Providers”) to facilitate and make our website accessible to our visitors. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We use a 3rd party analytical software to gather statistical information about our website visitors. The plugins we use include:
- Google Analytics
- Webmaster Tools
- Google Search Console
4.3. Customer interaction
We communicate and interact with our customers. We may temporarily store your email to get back to your regarding your inquiries. No data is shared with 3rd party. The plugins we use include:
- Oracle AI
Location and transfer of your personal information
Storage and deletion of your personal information
We will retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods. We will store your personal information for the period of providing our services to you. After that, we will erase all your personal information that we have, except when we need to keep such information for a longer period to comply with applicable law or resolve disputes.
We will retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.
Following the deletion of your personal information from our database, the related backup data will be deleted, generally within 30 days.
Security of your personal information
We take appropriate technical measures for keeping your personal information confidential and protected against accidental or unlawful destruction or loss, alteration, unauthorized disclosure or access. We use technical safeguards measures including encryption, anonymization, redundancy, backups, pci scans, pci compliance, global edge security, tokenization,
The security of your personal information also depends on your protection of your user account. Please use a unique and strong password, and keep your login credentials secret. Also, be sure to log out after having used our services from a shared computer.
Your rights as the owner of personal information
We will stop using your personal information without undue delay, unless such use is necessary to comply with our legal obligations under applicable law. You understand and accept that such a decision may significantly limit your use of certain features or functions of our services. If you would like personal information that you provided to us to be transferred to another service provider of your choice, you may obtain a copy of such information from us in a structured, commonly used, machine-readable format that supports re-use. If you would like us to transfer such information to the service provider directly, we will do so if this is technically feasible. To exercise this right to data portability, contact us as described above.
Links to Third-Party Websites
Protecting your Child’s Privacy
Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your children has provided us with Personal Data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Your California Privacy Rights
If you are a California resident, California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits you to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. To make such a request, please send an email to firstname.lastname@example.org
Data Protection Officer
We appoint the Data Protection Officer on the basis of professional qualities and, in particular, expert knowledge of data protection law and practices. The Data Protection Officer is tasked with ensuring that we always comply with our responsibilities under applicable data protection legislation. Contact details of the Data Protection Officer: